Question 1

How does shipping work?

Accepted Answer

We currently ship to Canada and the United States. Our shipping options are below (pricing is in CAD). Estimated delivery dates are provided upon checkout. 
 
Canada
Store Pickup (free)
Local Delivery GTA ($5.00)
Local Shipping Ontario ($15.00)
Shipping ($20.00)
 
International 
U.S.A ($22.00)

Question 2

What is your processing time?

Accepted Answer

Once we recieve an order, it typically takes 3-5 business days to pack and ship out your package.

Question 3

Do you provide tracking information for orders?

Accepted Answer

You can find tracking information for your package in the "My Orders" page.

Question 4

Can I cancel my order?

Accepted Answer

Once an order is placed, it is immediately transferred to our processing department. As such, orders cannot be cancelled.

Question 5

Can I return my order or get a refund?

Accepted Answer

We do not accept any returns or issue refunds. Your experience is our priority - if you are not pleased with your purchase please email us at mystcandleco@gmail.com within 14 days of receiving your order.

Frequently Asked Questions

Frequently asked questions

How does shipping work?

What is your processing time?

Do you provide tracking information for orders?

Can I cancel my order?

Can I return my order or get a refund?